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Total Quality Management |
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إدارة الجودة الشاملة
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Objectives: |
- This course aims at introducing attendees to the various subjects related to the Total Quality Management (TQM) and possible applications of these items in their business. Special emphasis is given the Quality Management Systems (QMS) according to the ISO-9000 (2000 issue) requirements.
- Upon completion of the course attendees will be capable of applying the concepts of the TQM and QMS in their prospective organizations.
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Contents: |
- 1. Introduction and Definitions
- 2. TQM and the New Management Model
- 3. Leadership
- 4. Customer Focus
- 5. Strategic Planning
- 6. Employee Involvement, Training, Reward & Recognition
- 7. Employee Focus
- 8. Benchmarking
- 9. Principals of Quality Management Systems (QMS)
- 10. ISO-9000 Requirements and Implementing
- 11. Internal and External Auditing
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